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The problem
Finance leadership at Rest Super wanted to create more space for their team to learn and grow. Engagement survey feedback told a familiar story: day-to-day operational demands were crowding out development, and leaders recognised that freeing up time required a different approach. The answer wasn't more training. It was giving the team the tools and capability to improve their own processes.
A project was launched to map processes and identify opportunities, but without the right tools, knowledge, or approach, the team would struggle to make meaningful progress.
Our solution
Rather than build a new training program from scratch, we focused on making the most of what already existed. Two targeted learning paths were curated within LinkedIn Learning (one for leaders and one for team members), guiding learners through essential process improvement concepts at their own pace and minimising cost.
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To support practical application, we created a company-wide toolkit containing tools and templates covering:​
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Defining problem statements​
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SIPOC (Suppliers, Inputs, Process, Outputs, Customers) mapping​
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Root cause analysis​
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Payoff matrix decision-making​
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Implementation planning​
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Each tool included a worked example, so learners could understand not just the theory, but how to use it in their specific context. The toolkit and learning paths were launched first to the project team and then rolled out across Finance. With its broad relevance and accessibility, the toolkit was, ultimately, made available company-wide to support ongoing process improvement efforts.
The outcome
Rest Super's teams were equipped to take ownership of process improvement without the need for a costly new training program.
The self-directed learning approach let individuals build skills at their own pace, while the toolkit gave them practical, ready-to-use resources when they needed them most.
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"The video series is an excellent resource for understanding the CI process. The content is relevant and presented in a clear, straightforward manner."
Jennifer Green, Head of Continuous Improvement, Rest Super
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"The worked examples are already incredibly helpful."
Learner, Rest Super