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The problem
Lion was rolling out a new Financial Controls Governance Framework as part of a company-wide transformation aimed at strengthening governance, improving accountability, and eliminating financial “surprises” in the business.
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The challenge wasn't just technical - controls were often seen as a Finance issue. In reality, ownership was dispersed across all functions: Sales, IT, Supply Chain, Marketing, People & Culture as well as Finance.
With the launch of The Lion Way for Guardianship, the business needed a learning solution that would shift mindsets, upskill control owners, and embed a genuine culture of accountability across the organisation.
Our solution
We partnered with Lion to create a 20-minute, scenario-based eLearning module in Articulate Storyline 360 that brought the new framework to life in a practical, accessible way.
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The module featured:
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Two learner pathways: one for Control Owners, and one for Leaders/Directors, ensuring learners only saw content relevant to their responsibilities.
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A pre-test option allowing confident learners to demonstrate their knowledge upfront and complete the module immediately if they passed.
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A 100% pass rate requirement, reflecting the importance of compliance.
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Tailored, contextualised scenarios based on Lion’s real control processes, showing learners what good looks like in their role.
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Clear learning actions and expectations, aligned to job accountability.
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The module was SCORM-compliant, WCAG AA rated, and designed to feel distinctly Lion, built to integrate seamlessly into their internal LMS and learning experience.
The outcome
With just one month to complete the training, the module achieved a 95% completion rate across a diverse learner group spanning multiple functions.​
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The training helped clarify accountabilities and embed the message that financial controls are everyone’s responsibility - directly supporting Lion's goals of eliminating financial surprises and strengthening governance from the ground up.
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"Jen and Nicola are masters of their craft and a pleasure to work with. They partnered with me on an engagement to deliver a compliance training outcome for the business in an effective and engaging way. They utilised engaging UX, practical, role-based scenarios with consequence-led feedback and innovative ways to build in quizzes which were well received by users. All delivered through a structured and disciplined methodology with no surprises."
Tom Elkins, Lion