Most compliance training answers a question nobody asked: can you remember what the policy says?

The better question is the one people actually face at work: what do I do when someone hands me a bottle of wine after a site visit?

When a renewable energy client came to us, they had two policies - Gifts and Benefits, and Anti-Bribery and Corruption - and a clear brief. Build something their team would actually use when the moment arrived. Not a slide deck. Not a quiz. A module that prepared people to make the call.

Here's how we approached it.

We started with the decisions, not the content.

Before writing a single screen, we mapped the situations an employee might genuinely encounter. A supplier offering tickets. A contractor shouting lunch. A "thank you" gift left on a desk. Then we worked backwards: what does someone need to recognise, weigh up, and decide in that moment?

The policies became the foundation. The scenarios became the experience.

A short explainer video set the boundaries upfront - what the two policies cover, where the value thresholds sit, and why any of it matters. From there, learners stepped into the scenarios and made choices. Team members and senior decision-makers saw different pathways, because the decisions they face aren't the same.

Every choice carried a consequence. Every consequence carried feedback that explained the why, not just the what.

Here's what the team had to say:

"Fantastic to work with… the final eLearn module was of excellent quality. 5 stars!"

The lesson we keep coming back to: compliance training doesn't fail because the content is wrong. It fails because it's designed to be completed, not used.

When you design for the moment of decision instead, the whole shape of the module changes.

What's the last piece of compliance training you remember actually using at work?

Jen