The problem
Primary Health Tasmania is responsible for commissioning healthcare service providers to deliver high-quality clinical care that prevents harm to consumers, while advocating for system improvement and influencing the uptake of accreditation to national healthcare standards.
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In October 2021, the Australian Commission on Safety and Quality in Health Care released the National Safety and Quality Primary and Community Healthcare Standards which emphasises the importance of having systems supported by robust clinical governance processes for delivering high-quality care that aligns with national standards.
While accreditation to these standards is currently voluntary, Primary Health Tasmania anticipates that it will become necessary in time to assess the sector’s readiness and capability against these standards.
As such, Primary Health Tasmania sought to develop a Clinical Governance upskilling training package as an initial step towards supporting the primary and community care sector in continuous quality improvement towards national accreditation standards.
Our solution
In partnership with Emerson Health, a specialist healthcare consultancy, we developed four 15-minute videos, as specified by Primary Health Tasmania. The videos were narrated slides, created in Canva. We recorded and edited the voiceover for the audio.
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Each module incorporated:
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Engaging graphics to support the narration and scenarios to contextualise the content
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Reflection questions and actions to complete to start embedding the standards in their service
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Supporting resources to apply the learnings, including self-assessments, improvement plans and worked examples.
The outcome
The video modules and learning resources are hosted on the Primary Health Tasmania Learning Hub and available to all health professionals in the local health network.
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Based on feedback from commissioned providers as to how pleasantly different the video-based learning modules were compared with most other content in this space, facilitated sessions were requested and developed six months later.
These were face-to-face, full-day workshops in Ulverston, Launceston and Hobart aimed at embedding the learning from the videos and kick-starting the quality improvement planning process in commissioned healthcare service providers.